Full Time and Part Time Telephone Banking Specialists

Responsibilities:
Furnish current and accurate information on various products, services and special campaigns. Resolve all product or service related inquiries and issues accurately. Process customer requests for non-dollar transactions and basic financial transactions. Functions include the following: meet and exceed all sales, referral goals and cross-selling service standards and total quality management criteria; demonstrate the ability to handle difficult customers with minimal team leader support; make independent decisions within defined parameters; communicate customer complaints or suggestion patterns to team leaders.

Qualifications:
- One (1) year call center experience preferred;
- Demonstrate excellent service skills;
- Excellent verbal communication skills;
- Ability to handle multiple tasks, learn and adapt to a changing environment;
- Demonstrate work scheduling flexibility;
- Demonstrate effective time management and organizational skills.

Locations:
Lake Success

Salary:
$24,100 - $28,900 annually
$12.30 - $14.80 per hour