Full Time and Part Time Telephone Banking Specialists

Responsibilities:
Responsible for retention of existing customers by using superior telephone customer service. Furnish current and accurate information on various products, services and special campaigns. Resolve all product or service related inquiries and issues accurately and expediently. Process customer requests for non-dollar transactions and basic financial transactions. Functions include the following: meet and exceed service standards and total quality management criteria; identify additional financial customers and present company products with thorough understanding to effectively cross sell. Demonstrate the ability to handle difficult customers with minimal Team Leader support; make independent decisions within defined parameters; communicate customer complaints or suggestion patterns to Team Leaders.

Qualifications:
- One (1) year call center experience preferred;
- Demonstrate excellent service skills;
- Excellent verbal communication skills;
- Ability to handle multiple tasks, learn and adapt to a changing environment;
- Demonstrate work scheduling flexibility;
- Demonstrate effective time management and organizational skills.

Locations:
Lake Success

Salary:
$26,795 - $30,000 Annual
$13.75 - $15.25 Per Hour

Department:
Telephone Banking

Contact:
HR@astoriafederal.com