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Do I have the option to make extra principal payments and what is the benefit?
Yes, you have the option to make extra principal payments. Please clearly detail the amount of the principal curtailment on your payment advice/coupon. Your loan must be current with no fees outstanding before a principal curtailment will be applied. The benefit of making extra principal payments is that your account will mature sooner resulting in less interest being paid over the life of the loan.
How do I go about changing the mailing address on my account?
Send a written request signed by all borrower(s) to our Research Department at Astoria Federal Mortgage Servicing Post Office Box 59810 Schaumburg, IL 60159 or by facsimile transmission at (847) 330 8066.
How do I go about ordering a payoff statement?
Ordering a payoff statement is easy using a touch-tone telephone and our automated information system. Follow the prompts at 1-877-849-9242. Our turnaround time for having a statement mailed is approximately 48-hours. Requests to have statements faxed are usually handled within 24-hours. You may also order a payoff statement by speaking directly with a Customer Service Representative.
How do I go about ordering a Verification of Mortgage (VOM)?
Send a written request signed by the borrower(s) to our Research Department at Post Office Box 59810 Schaumburg, IL 60159 or by facsimile transmission at (847) 330 8066.
How do I go about removing the Private Mortgage Insurance (PMI) on my loan?
Contact our Customer Service Group at 1-877-849-9242. If PMI cancellation is permitted on your particular loan, we will be happy to send you a package outlining the requirements to remove PMI from your account.
What is your physical address for overnight deliveries?
Astoria Federal Mortgage Servicing 1501 Woodfield Road, Suite 400 East Schaumburg, IL 60173.
When will I receive my escrow or surplus refund balance after I have paid my loan in full?
Once your loan indebtedness has been satisfied in full, the escrow/surplus balance (if any) will be refunded to the mailing address on our system within approximately fifteen- 15 business days of the payoff transaction. If you are moving, please be sure to provide any change of address at the time of loan payoff.
Where should I send my tax bills?
Astoria Federal Mortgage Servicing Post Office Box 59810 Schaumburg, IL 60159.
Where should I send general correspondence?
Astoria Federal Mortgage Servicing Post Office Box 59810 Schaumburg, IL 60159.
Where should I send my insurance bill?
Astoria Federal Mortgage Servicing Post Office Box 57046, Irvine CA 92619-7046
